Banking & the World of Customer Experience

Roelia Malan, from FNB wants to live in a world filled with innovative people inventing extraordinary, and beautiful yet less complicated methods to perform day to day activities where ideas can be transformed into practical solutions in a blink of an eye.

As a banker with over 10 years’ experience, she has worked in the fields of marketing, sales, business operations and more recently customer experience for the biggest call centre at the most innovative bank in the world.

When she is not busy mapping customer journeys, she will find herself whipping up something in the kitchen or when there is more time wandering along the amazing golf courses that our beautiful country provides us with.

This show was originally published on the Futurology Page

Customer Experience & Social Media Monitoring

Nic Ray from BrandsEye talks to us about social media mentoring and how it relates to the customer experience. Nic is the Chief Marketing Officer of BrandsEye.

He is also a dad, a surfer and a keen, but unlucky fisherman. He cut his teeth in ad-land working at Ogilvy in South Africa and the UK. He then went on to be part of the founding leadership team that built and sold an African digital agency group (Quirk) to WPP. Today, he is helping grow BrandsEye into a global opinion mining business.

This show was originally published on the Futurology Page