Banking & the World of Customer Experience

Roelia Malan, from FNB wants to live in a world filled with innovative people inventing extraordinary, and beautiful yet less complicated methods to perform day to day activities where ideas can be transformed into practical solutions in a blink of an eye.


As a banker with over 10 years’ experience, she has worked in the fields of marketing, sales, business operations and more recently customer experience for the biggest call centre at the most innovative bank in the world.

When she is not busy mapping customer journeys, she will find herself whipping up something in the kitchen or when there is more time wandering along the amazing golf courses that our beautiful country provides us with.

This show was originally published on the cliffcentral.com Futurology Page

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Michael Cowen

Michael Cowen

Michael Cowen is the CEO of WTF and co-host on the ThinkWTF Podcast. I focus on helping business build systems where their people thrive. You can book my keynotes on WTF Keynotes

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